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WHITE HOUSE ANSWERS THE CALL OF VETERANS


As part of President Trump’s commitment to reform the Department of Veterans Affairs (VA), the White House launched a VA Hotline in June 2017 to assist with the needs of Veterans.  Over the summer, Veterans demonstrated they responded best when their calls are answered by fellow Veterans or others that have first-hand experience on their issues. 
Upon learning of their preference, the newly formed VA Hotline began operating around-the-clock by a team of mostly Veterans in October of this year.   The phone is staffed either by Veterans or family members who have direct knowledge of the particular needs of a Veteran.  These Agents can use their experiences to address the concerns of Veterans in the best way possible and can guide them through the many resources the VA offers. 
To keep abreast of the array of services that the VA offers to Veterans, VA Hotline Agents undergo regular updates and training on available resources.  Tracking software is also used on calls to assist the VA in understanding the needs of Veterans, and to improve on the service, responses, resource referrals, and resolution processing.  These calls are analyzed to enable the VA to provide optimum support to Veterans through the use of their Hotline.

This is the VA’s first, non-clinical, non-emergency, 24/7 call center.  The Hotline Agents answer inquiries, and provide directory assistance.  Most importantly these agents can document concerns about the VA’s care, benefits and services as well as to expedite the referral and resolution of Veterans' concerns.

THE WHITE HOUSE VA HOTLINE IS: (855) 948-2311


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